SRM: Communication Sector
(Safety Record Management – SRM: Communication Sector)
Systematic management of Occupational Safety and Health (OSH) records is a critical aspect of the communication sector, especially in ensuring:
✅ Full compliance with legal and regulatory requirements related to the safety of the technology and communications industry
✅ A safe working environment for field technicians, line installers, data center operators, as well as support and office staff
✅ Reduced risk of incidents such as electric shock, falls from height, exposure to electromagnetic waves, and digital fatigue
In a sector involving cable installation, transmission towers, technical work, as well as call center and IT infrastructure operations, efficient OSH management not only improves safety but also ensures the continuity of critical services to society and industries.
SRM in the communication sector is specifically designed for:
📡 Internet and telecommunication service providers
🧰 Line, tower, and fiber system installation technicians
🖥️ Data centers, server rooms, and network maintenance
📞 Call centers, operators, and technical support staff
SRM helps communication organizations to:
📂 Systematically and traceably record all aspects of worker safety and health
🔍 Provide key data for risk monitoring, training, and audit compliance
📊 Analyze trends in technical incidents, safety training status, and the effectiveness of action plans
SRM Modules – Communication Sector
1. OSH Management Profile Module
Details on the OSH organization including the appointment of Safety Officers, senior technicians, operations managers, and the company’s safety policies.
2. Safety and Health Committee / Safety Team Module
Records of OSH Committee (JKKP) members including technicians, management, operators, and support staff, along with meeting minutes and employee complaints.
3. Hazard Assessment Module
Identify risks such as:
📶 Climbing towers or high poles
🔌 Electrical or fiber optic cable installation work
🧯 Fire risks in data centers
🖱️ High digital workload and job stress
4. Worker Training Module
Training records such as:
✅ Safe working at heights
✅ Electrical shock management and energy isolation (LOTO)
✅ PPE usage including harnesses, safety helmets, rubber gloves
✅ Handling electronic equipment, radio waves & lasers
✅ Mental health and ergonomics for office/call center staff
5. Audit, Inspection & Monitoring Module
Regular audit records including:
🔍 Safety audits of communication equipment and electrical panels
🔍 PPE and safety harness inspections
🔍 Confined space and server room inspections
6. Incident Record Module
Records of incidents such as:
⚠️ Falls from height during installation
⚠️ Electric shocks during technical work
⚠️ Minor fires due to short circuits
⚠️ Ergonomic injuries or excessive stress
7. Chemical Management Module
Used when chemicals like coolants, electronic cleaning agents, or batteries are involved. Includes SDS and safe control measures.
8. Noise Risk Assessment Module
For locations such as:
🔊 Transmission tower sites with loud noise
🔊 Call centers with high voice workload and headset use
9. Equipment & Vehicle Record Module
Records of inspections and maintenance for:
🚐 Field service vehicles (vans, 4x4s)
🧰 Installation tools (ladders, drills, cable cutters)
🖥️ Network equipment and main panels
10. Emergency Response Plan (ERP) Module
Emergency plans for:
🔥 Fires in data centers or communication rooms
🌩️ Lightning strikes or equipment damage from short circuits
🚨 Technician injuries during climbing or field work
📞 Communication procedures during major disruptions or emergencies
11. Additional OSH Information Module
Document storage including:
📄 OSH circulars for the communication and digital sector
📷 Photos of high-risk areas like towers or server rooms
📑 SOPs for safe work at height and electrical work
📊 Safety audit reports, ergonomic cases, and work fatigue
12. System Administrator Module
🔐 User access management: administrators, technicians, network managers, safety officers
🛠️ Monitoring of OSH data updates and system user activities
OSH Reports and Statistics
📊 Charts of safety incidents, training, PPE usage, and equipment maintenance records
📈 OSH dashboards for performance monitoring and compliance by management